Terms of Service
This web site (www.tripprocess.com) is published and maintained by Trip Process Pvt Ltd. a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.
Site and Its Contents
This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, Trip Process Pvt Ltd. grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the Content), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Trip Process Pvt Ltd.or otherwise. By displaying them on this Site, Trip Process Pvt Ltd. is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use at home unless the subsite you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.
You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Trip Process Pvt Ltd. assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. Trip Process Pvt Ltd. may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Trip Process Pvt Ltd. policies in any way. Trip Process Pvt Ltd. will fully cooperate with any law enforcement authorities or court order requesting or directing Trip Process Pvt Ltd. to disclose the identity of anyone posting such materials.
Trip Process Pvt Ltd. Rights
If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Trip Process Pvt Ltd., as non-confidential. You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Trip Process Pvt Ltd. uses such material. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Trip Process Pvt Ltd. anywhere in the world, in any medium, forever.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Trip Process Pvt Ltd. does not cause Trip Process Pvt Ltd. to have any special responsibility to you. The copyright in the contents of this website belong to Trip Process Pvt Ltd.. Accordingly Trip Process Pvt Ltd. reserves all rights. Copying of part or all the contents of this website without permission of Trip Process Pvt Ltd. is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.
The material in this Site could include technical inaccuracies or typographical errors. Trip Process Pvt Ltd. may make changes or improvements at any time. The materials on this site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. Tot the fullest extent permissible pursuant to applicable law, Trip Process Pvt Ltd. disclaims all warranties of merchantibility and fitness for a particular purpose. Trip Process Pvt Ltd. does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction Trip Process Pvt Ltd. does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators. You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Trip Process Pvt Ltd. does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site. You also acknowledge that through this Site, Trip Process Pvt Ltd. merely provides intermediary services in order to facilitate highest quality services to you. Trip Process Pvt Ltd. is not the last-mile service provider to you and therefore, Trip Process Pvt Ltd. shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. Trip Process Pvt Ltd. will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Trip Process Pvt Ltd. 's liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).
Terms and Conditions of Use
Trip Process Pvt Ltd. may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Trip Process Pvt Ltd. may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. Trip Process Pvt Ltd. reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Trip Process Pvt Ltd.'s systems as well as its clients' interests are and remain, well-protected. Towards this end, Trip Process Pvt Ltd. may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Trip Process Pvt Ltd., in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Trip Process Pvt Ltd. may cancel the said orders at any time up to 4 hours before the scheduled time of departure of the relevant flight or 4 hours before the expected date of visit to any property booked through Trip Process Pvt Ltd..
You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Trip Process Pvt Ltd. requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. By offering for sale travel to particular international destinations, Trip Process Pvt Ltd. does not represent or warrant that travel to such point is advisable or without risk. Trip Process Pvt Ltd. does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. Trip Process Pvt Ltd. reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Trip Process Pvt Ltd. shall have no obligation to take the needs of any User into consideration in connection therewith. Trip Process Pvt Ltd. reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. No waiver by Trip Process Pvt Ltd. of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and Trip Process Pvt Ltd. during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Pune. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Pune, Maharashtra, INDIA.
On receipt of the booking form, a confirmation invoice will be forwarded to you, accommodation and all other arrangements for your holiday are confirmed. Than a contract between you and Ladakh Journeys is established. A contract exists between us when a confirmation invoice is issued. If a particular hotel or similar is not available we will offer a suitable alternative. If the alternative offered by us is not of an acceptable standard, we will return the deposit and no booking will arise. And contract automatically gets wiped off.
Payment for the holiday is due 02 weeks prior to your arrival in Ladakh. If the payment is not received by the due date we may treat the booking as cancelled. We will retain your deposit. If you have booked your holiday within 03 weeks of the date of departure, the total cost of the holiday will be payable at the time of booking. hotels require a full payment to confirm accommodation. In such cases we will notify you and ask for a deposit payment for those hotels.
Changes or cancellation of your holiday:
In very rare cases we might need to change your holiday programme due to unforeseen conditions, Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you them at the earliest possible date. We also reserve the right in any circumstances to cancel your holiday arrangements. If it is necessary to cancel your travel arrangements, we will pay to you compensation. If we make a major change to your holiday, we will inform you as soon as possible if there is time before your arrival in Jammu & Kashmir. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or canceling your booked holiday and receiving a full refund.
IF WE CANCEL YOUR HOLIDAY
Amount you will receive from us
More than 14 days Deposit only
More than 10 days 100% of holiday cost
More than 07 days 100% of holiday cost + 2% of Holiday Cost
Less than 02 days 100% of holiday cost + 4% of Holiday Cost
IF YOU CANCEL YOUR HOLIDAY
Amount of cancellation charge
More than 14 days Deposit only
More than 10 days 25% of holiday cost
More than 07 days 30% of holiday cost
Less than 02 days 100% of holiday cost
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural disaster, fire, adverse weather conditions. If you wish to amend a booked holiday, an amendment fee of Rs.750.00 will apply for each amendment. Any additional costs incurred for amendment of arrangements will also be payable.
Our Price Policy:
Each Tour will be priced on Standard/Deluxe/Premium accommodation throughout the itinerary including transfers, guides where stated. Ladakh Journeys will build bespoke itineraries on an individual basis and include as little or as much as you require. The cost does not just include the basics, you will receive the benefit of top quality and the help and advice of our specialists. We are also a licensed and registered tour operator. We work hard to ensure we offer the best rates available for our service and advice. However, should you receive a lower quote which is for the exact same holiday itinerary please do contact us to initiate our price match policy. At Distant Holidays we pride ourselves on our personal service which is why we would really like to ensure that we have explored every possible avenue to offer you the holiday and price which meets your needs.
If you have a complaint on any of the services provided by us within the terms of the contract, initially inform your local guide or representative, who will do all possible to resolve the problem. Should the complaint be of a serious nature please contact our Office (address will be on service voucher). Any expenses incurred on telephone / facsimile or telex from will be refunded against production of the proper receipt of such charges.
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
Service Delivery Policy:
Within how many days merchant will provide E-tickets & Hotel booking details to clients How it will delivered mail or also provide hard copy (The confirmation email is provided immediately).
Cancellation / Refund Policy for B2B Business (If applicable ):
Unused Balance Clause :- "Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source".
After successfully payment customer get any confirmation mail or massages from merchant Please confirm on Mail.